Order:
Do you ship overseas?
Currently, Urban Handbags does not offer international shipping services.
How long will it take to get my orders?
We take meticulous care in packaging and handling your orders to ensure they arrive in perfect condition, which may take 1-2 business days. After processing, shipping times typically range from 1 to 4 business days, depending on the shipping destination and carrier efficiency.
How can I place an order?
Placing an order with Urban Handbags is a seamless process designed for your convenience. Simply navigate to our online store, browse our curated collection of exquisite handbags and accessories, and select the items that complement your personal style. Follow the intuitive prompts to add your chosen products to your shopping cart and proceed to our secure checkout, where you can finalize your purchase with confidence.
Shipping:
What is the standard shipping time?
At Urban Handbags, we understand the importance of timely delivery and strive to expedite the shipping process efficiently. Our standard shipping time typically ranges from 1 to 4 days, depending on your location and the shipping method selected at checkout. We process orders promptly, with an order processing time of 1 to 2 days, to ensure that your Urban Handbags products reach you in a timely manner.
Shipping Locations and Costs?
a. Shipping is free for all orders shipped within the U.S.
How can I cancel my order?
To cancel an order, contact our customer support team immediately at support@urbanhandbags.shop. If the order has not been processed, we will cancel it and issue a refund. If the order has already been processed, we may not be able to cancel it, but we can guide you through the return process.
What should I do if I’m facing tracking issues?
If you encounter any issues with tracking your order or have not received your tracking information within the specified time frame, contact our customer support team at support@urbanhandbags.shop.
What should I do if I need to make changes to my shipping address after placing an order?
If you need to make changes to the shipping address after placing an order, contact our customer support team at support@urbanhandbags.shop as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
Return & Refund:
What is your return time period, and what items are eligible for return?
Items must be returned within 30 days of receipt to be eligible for a refund or exchange. Items must be returned in their original, unworn, and unused condition with all tags and packaging intact.
How do I initiate a return?
Contact our customer service team via support@urbanhandbags.shop to initiate your return request. Please provide detailed information about your order and the item(s) you wish to return.
How long does it take to process a refund?
Refunds will be issued using the original method of payment. Please allow up to 2 business days for the refunded amount to reflect in your account, depending on your financial institution’s processing times.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged, incorrect, or defective item, please notify us within 30 days of receipt. We will promptly arrange for a replacement or issue a refund upon verification of the issue.
Payments:
What payment methods do you accept?
We accept various payment methods, including debit and credit cards. Our secure payment gateway ensures a safe and seamless transaction experience for our customers.
Is my account information secure?
We take the security of your account information seriously. Urban Handbags employs industry-standard security measures to protect your personal and payment details. Shop with confidence, knowing that your data is safe with us.
How do you ensure the security of payments made on your website?
Urban Handbags is fully committed to maintaining Payment Card Industry Data Security Standard (PCI DSS) compliance. PCI DSS is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment.
FOR MORE INFORMATION:
Business Name: Urban Handbags
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Mail: support@urbanhandbags.shop
Physical address: 3513 Admiral Drive, North Charleston South Carolina 29405, United States