Eligibility for Refunds
Refunds are processed based on the condition of the returned product and the reason for the refund. Below are the scenarios under which refunds are granted:
- Damaged or Defective Items:
- If you receive an item that is damaged or defective, please notify us within 30 days of receiving the product.
- Once we verify the issue, we will promptly replace the product or issue a full refund.
- Refunds for damaged or defective items will be processed within 7 business days after receiving and inspecting the returned product.
- Change of Mind:
- If you change your mind about your purchase, you can return the item within 30 days of receipt, provided the product remains in its original, unused condition.
- Once we receive the item and confirm it meets our return criteria, the refund will be processed within 7 business days.
- Steps to Request a Refund
- Initiate the Refund Request:
- Contact us at support@urbanhandbags.shop, providing the order details, reason for the refund, and any relevant photos (for damaged or defective items).
- Ship the Returned Item: Once our team provides an RMA number and return instructions, package the item carefully and use a trackable shipping service to send it back.
- Receive Refund: After we inspect the returned item, your refund will be processed according to the policies outlined below.
Processing Times for Refunds
- Refund Method: All refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds will be processed within 7 business days after the returned item is inspected and approved.
- Bank Processing: Please allow up to 2 business days for the refund amount to reflect in your account, depending on your financial institution’s processing times.
Cut-Off Time for Refund Requests and Returns
The cut-off time for initiating a return or refund request is Monday to Friday, between 9 AM and 4 PM (GMT-05:00) Eastern Standard Time (New York). Any request made after these hours will be processed on the next business day.
Handling Damaged or Defective Items
For items that arrive damaged or defective, contact us within 30 days of receipt to arrange for a replacement or refund. We will guide you through the return process and provide a prepaid return label. The refund will be processed within 7 business days upon verification of the issue.
Change of Mind Returns
If you decide to return an item because you changed your mind, ensure it remains in new and original condition with all packaging and tags intact. Returns must be initiated within 30 days of receipt. Once we receive and inspect the product, we will process the refund within 7 business days.
Consistency and Transparency in Returns and Refunds Messaging
Our return and refund policies are presented consistently across our website to ensure transparency and accuracy. We are committed to providing clear and reliable information without any misleading or false claims.
For further questions or assistance, please contact our customer service team at support@urbanhandbags.shop.
FOR MORE INFORMATION:
Business Name: Urban Handbags
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Mail: support@urbanhandbags.shop
Physical address: 3513 Admiral Drive, North Charleston South Carolina 29405, United States